Refund policy

The policy

Email us within 30 days of a payment and we will refund it. No form, no questionnaire, no retention offer. You do not have to tell us why, although if you want to, it is genuinely useful.

How

Email [email protected] from the address on the account. We process it within two working days and your bank usually takes another five to ten.

What happens to your nights

Nothing. You drop to the free plan, which keeps every night you have ever run and all your stats. You lose season standings, saved rosters, custom rules and the extra tables until you subscribe again.

Annual plans after 30 days

Outside the 30 days we do not automatically refund the remainder of an annual plan, but ask anyway — if you have barely used it, or something went wrong at our end, we will sort it out. We would rather give money back than have somebody feel stuck.

Why the policy is this simple

A refund policy with conditions is really a policy about arguing, and nobody wins that argument — least of all a business that wants the person to come back. Thirty days, no questions, is cheaper than one bad conversation and considerably cheaper than one public complaint.

It also keeps us honest. If a meaningful number of people ask for refunds, the product is wrong and we need to know that quickly rather than having it hidden behind a retention flow.

What we will ask

One optional question: what did not work. You do not have to answer it and the refund does not depend on it. But a sentence from somebody leaving is worth more than a hundred from people staying.

Chargebacks

Please email us first. A chargeback costs us considerably more than the refund does and takes months to resolve, whereas an email takes two working days. We have never refused a refund request and have no plans to start.

The free plan exists for this reason

You should not need a refund to find out whether this works for you. The free plan runs a whole night, properly, forever. Try it first.